Customer Service

Terms, conditions, privacy and general information

Shipping:

  • We ship worldwide, and on orders from 40 USD and up we give you free shipping. Yay!
  • Most of our present-day products are produced and sent from China, Taiwan and the USA.
  • In the rare occasion we for some reason cannot ship an item to your country, we will let you know either at the product page, at the check out or in a mail and sort out the details there. 
  • Shipping time will depend on where on this wonderful planet of ours you reside, and if your item is shipped from Asia or the USA. The items are shipped within 2 working days. Average time with E-packet to....
    Mexico: 20 business days
    Vietnam: 5-7 business days
    Russia, Ukraine and Saudi Arabia: 7-15 business days
    All other supported countries: 7-10 business days

    Please make sure you know your country's limits for taxation if you buy larger amounts in one go, as you are responsible for covering them. Most of the products will however be shipped individually.
Returns:
  • For toys and underwear there is a no-return policy, nobody wants your used buttplugs... But if for any reason the product should arrive in a non-working order, do contact us, and we will of course rectify the problem. Shopping with us is a worry-free experience and we do our very best.

Legal stuff:

  • We are not liable for whatever mess you get yourself into whilst using our products. Please use our products wisely, and don't be a complete dick with them. Unless your dick is supposed to be a part of the equation, but you know what we mean.  

Privacy:

  • We are big fans of all things safe. We do not keep your data, but variations of your data may show up in our statistical tools: Fex "someone from Italy visited your site and saw this product, this product, checked out at this time and came back at this date" 
  • We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
  • The email you provide us with when subscribing to our newsletter, will only be used for that purpose. When you input your mailaddress when you buy from us, we will send you automated updates on the shipping. You can at any moment opt out, just send us a message or click unsubscribe from our newsletter.
  • For more on cookies, you can go here.

Q&A:

Who are we?

  • The SexSheSaid Shop Crew are running the practical side of the shop, whilst the blogger is the one doing all the rest. We are her minions and what she says is our order, and she has requested we do not come running with fan mail or contact requests. Please keep that in mind. If you want to contact her, do so in the comment section of her blog. If you want to contact the store, do so here. You can also check us out on social media and read more about our vision and who we are here

Other questions:

If you have any questions about our products or your order(s), please don't hesitate to contact us. If you don't hear back from us the very second you have mailed us, please don't dispair. We are based in Norway and thus run on GMT+1 time, so allow us to get up and get caffeinated before replying to you. 

Finally: from the blogger and the whole crew - have a blessed, wonderful, and orgasmic day!